Privacy Policy for Text Messaging Services
Effective Date: October 9, 2025
At Chattanooga Skin and Cancer Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our text messaging services.
1. Information We Collect
When you opt-in to receive text messages from us, we may collect the following information:
- Phone number: To send you text messages and respond to your inquiries.
- Message content: If you contact us via text, we may retain your messages to improve our services.
- Carrier information: We may automatically receive certain information about your mobile device and network provider.
2. How We Use Your Information
We may use your phone number and other collected data to:
- Send you appointment reminders, updates, and alerts related to our medical services.
- Respond to your inquiries and customer service requests.
- Improve our text messaging services and patient communications.
- Comply with federal, state, and local legal obligations, including those specific to Tennessee privacy and healthcare laws, and to protect our rights.
3. Opt-In and Opt-Out
- Opt-In: By providing your phone number and agreeing to receive text messages, you give us express written consent to send you communications via SMS or MMS, as permitted under the Telephone Consumer Protection Act (TCPA) and Tennessee Consumer Protection Act.
- Opt-Out: You can opt out at any time by replying “STOP” to any message we send. After opting out, we will not send you further text messages unless you send “START” to our number to re-enroll.
- Help: For assistance, you may reply “HELP” at any time for more information.
- Message and data rates may apply. Message frequency may vary.
4. Data Security
We use reasonable physical, electronic, and administrative safeguards to protect the security of your personal information. However, please be aware that no method of transmission over the internet or mobile networks is 100% secure. We cannot guarantee the absolute security of your data.
5. Sharing of Your Information
- With Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our text messaging services. These providers are contractually obligated to keep your information confidential and use it only for the purposes of assisting us.
- For Legal Compliance: We may share your information if required to do so by law, regulation, or legal process (such as a subpoena, court order, or government request).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with third parties if you provide explicit consent to do so.
We do not sell, rent, or otherwise share your personal or mobile information with third parties for marketing purposes.
6. Children’s Privacy
Our text messaging services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will delete it immediately.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or our text messaging practices, please contact us at:
Chattanooga Skin and Cancer Clinic
Phone # 423-899-2700
